Privacy Policy
Last updated: August 13, 2026
1. Introduction
Elevate Home Care MI LLC ("we," "us," or "our") is a Michigan-based non-medical home care agency that works with state-funded home care programs to coordinate approved in-home care hours. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you use our website at elevatehomecaremi.com (the "Site") or work with us to coordinate care.
By using our Site or providing us with your information, you agree to the practices described in this Privacy Policy. If you do not agree with our policies, please do not use our Site or share your personal information with us.
2. Information We Collect
We collect information you provide directly to us. This may include your name, email address, phone number, mailing address, and any messages you submit through our website contact or consultation forms, by phone, or by email.
When you reach out about coordinating care, we may also collect information necessary to understand your care needs, such as the type of care requested, preferred scheduling, and details about the person receiving care that you choose to share with us. This includes health-related details only to the extent needed to arrange appropriate non-medical support services. Care is delivered in clients' homes by vetted, matched caregivers; our office coordinates approved hours and handles the associated paperwork.
We may automatically collect certain information when you visit our Site, including your IP address, browser type, operating system, pages viewed, and the dates and times of your visits. This information helps us understand how visitors use our Site and improve our services.
3. How We Use Information
We use the information we collect to respond to your inquiries, schedule consultations, deliver care services, and improve our customer experience. Specifically, we may use your information to:
Contact you regarding your care requests or questions, provide and manage care services and schedules, communicate billing and administrative matters, personalize and evaluate our services, and comply with legal and regulatory obligations.
4. How We Protect Information
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Access to personal information is limited to personnel who need it to perform their job duties.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards.
7. Your Rights
You have the right to access, correct, update, or request deletion of the personal information we hold about you. You may also object to or restrict certain processing of your information. To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request in accordance with applicable law.
If you are a resident of a jurisdiction with specific data protection laws, you may have additional rights under those laws. We will honor all requests made in accordance with applicable regulations.
8. Children's Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so that we can take appropriate steps to delete the information.
9. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
10. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: